Frequently Asked Questions
Orders & Shipping
Where do you ship from?
We ship from New Zealand. All orders are dispatched from our NZ warehouse.
How long does delivery take?
Within New Zealand: 5–8 working days. International orders (Australia, USA) may vary — please allow additional time for customs clearance. You'll receive a tracking email once your order is dispatched.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Please proceed to checkout to see the exact rate for your order.
Do you ship internationally?
Yes! We do. If your country isn't listed at checkout, please get in touch with us, and we'll do our best to help.
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with your tracking details. You can also track your order anytime via our Order Tracking page.
Do you offer express shipping?
Express shipping options may be available at checkout depending on your location. If you need urgent delivery, please contact us before placing your order and we'll do our best to help.
What happens if my package is lost in transit?
If your order hasn't arrived within the expected timeframe, please contact us at Geniewish.net@gmail.com with your order number. We'll investigate with the carrier and work to resolve it as quickly as possible.
Returns & Refunds
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be returned in their original packaging and unused condition.
How do I start a return?
Email us at Geniewish.net@gmail.com with your order number and reason for return. We'll guide you through the process.
Are shipping costs refundable?
Postage and handling fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. Email us at Geniewish.net@gmail.com and we'll do our best to accommodate your request before dispatch.
Do you offer exchanges?
Yes, we do offer exchanges. Please contact us within 14 days of receiving your order and we'll arrange an exchange for a different product or variant, subject to availability.
What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Products
What kind of products does Genie sell?
We specialise in premium AI-powered smart gadgets and consumer electronics — including voice recorders, smart notebooks, wireless charging accessories, USB hubs, and rechargeable batteries.
Are your products compatible with Mac and Windows?
Most of our products are compatible with both Mac and Windows devices. Specific compatibility details are listed on each product page.
Are your products compatible with iOS and Android?
Yes, most of our smart gadgets are compatible with both iOS and Android devices. Please check the individual product page for specific compatibility details.
Do products come with a user manual or app?
Yes, all products include a user manual. Some products also have a companion app — this will be noted on the product page. If you need additional support, feel free to contact us.
What voltage and plug standard do your products use?
Our products are sourced for the NZ/AU market and use the Type I plug standard (230V). International customers (e.g. USA) may require a plug adapter. Please check the product page or contact us if you're unsure.
Do products come with a warranty?
Yes! All Genie products come with a 1-year manufacturer's warranty. If you experience any issues within this period, please contact us and we'll make it right.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast, secure checkout experience.
Is my payment information secure?
Absolutely. Our store uses SSL encryption, and all payments are processed through Shopify's secure, PCI-compliant payment system. We never store your card details.
Contact & Support
How can I contact Genie?
You can reach us via our Contact page or email us directly at Geniewish.net@gmail.com. We aim to respond within 1–2 business days.
Do you have a live chat?
Yes! Look for the chat icon on our store — we're available to help during business hours (NZT).