Refund policy

At Genie, your satisfaction is our priority. If you're unhappy with your purchase for any reason, we'll give you a full refund — no questions asked within 14 days of receiving your order.

To be eligible for a return:

The item must be returned in its original packaging with all original contents
The item must have been purchased directly from Genie
You must contact us first to receive a return address from our customer service team
You must comply with our Terms and Conditions
Postage and handling costs are non-refundable.

To start a return, contact us at info@genieshop.nz, and we'll guide you through the process.